Privacy Policy

TCPA Compliant A2P 10DLC Ready | Last Updated: March 1, 2026

1. Information We Collect

We may collect the following information when you interact with our website or services:

Name
Email address
Phone number
Location details for fuel delivery
Website usage and analytics data

2. How We Use Your Information

Provide and manage fuel delivery services
Send booking confirmations and scheduling updates
Provide driver ETA alerts and delivery notifications
Respond to inquiries and customer support requests
Improve our services and website

3. SMS Communications Policy

Top Off Services LLC DBA LKN Fuel sends SMS messages only to individuals who have provided prior express written consent. Consent is collected through website forms that include an unchecked opt-in checkbox with clear SMS disclosure language. Users must manually select the checkbox before submitting their information.

SMS messages may include:

Booking confirmations
Driver ETA alerts
Arrival notifications
Delivery completion notices
Scheduling updates
Receipts and invoice notifications
Customer support communications

Message frequency varies, typically 1 to 4 messages per service request.
Message and data rates may apply.
You can opt out at any time by replying STOP. For help, reply HELP or contact us at [email protected] or call (704) 237-6813.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, share, or use purchased, rented, or third party lead lists for SMS messaging.

4. Consent

By submitting your information through our website forms, you consent to the collection and use of your information as described in this Privacy Policy.
Consent to receive SMS communications is not a condition of purchase.

5. Data Sharing

We do not sell or rent your personal information.
We may share information with trusted service providers such as payment processors, CRM platforms, analytics providers, and communication service providers strictly for business operations. These providers are contractually obligated to safeguard your information.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

7. Cookies and Analytics

We may use cookies and analytics tools to improve user experience and monitor website performance.

8. Data Retention

We retain personal information only as long as necessary to provide services and comply with legal obligations. When no longer needed, data is securely deleted or anonymized.

9. Your Rights

You may request access, correction, or deletion of your personal information by contacting us.
California residents may have additional rights under the California Consumer Privacy Act.